Privacy Policy

Effective date: January 1, 2026
Website: https://jointforcesk9.com
Company: Joint Forces K9 ("we," "us," "our")

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, book services, or communicate with us (including via SMS/text message).

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

1) Who We Are (Controller)

Joint Forces K9 is responsible for deciding how your personal data is processed (this makes us the "data controller" under GDPR).

Contact (privacy requests):

If you are in the UK/EU and you believe we have not addressed your concern, you may have the right to complain to your local data protection authority.

2) What Personal Data We Collect

Depending on how you use the site, we may collect:

A. Information you provide to us

  • Contact details: name, email address, phone number, mailing address
  • Service details: appointment requests, training needs, dog-related information you choose to share (e.g., behavior notes)
  • Messages: information you include in forms, emails, or SMS/texts
  • Payments (if applicable): we typically do not store full card details; payments are processed by third-party providers

B. Information collected automatically

  • Device/usage data: IP address, browser type, pages visited, referral pages, approximate location (city/region), timestamps
  • Cookies and similar technologies: used for site functionality, analytics, and preferences (see "Cookies" below)

C. SMS/Text messaging data (if you opt in)

  • Phone number
  • Consent records (when/how you opted in)
  • Message content and metadata (delivery status, timestamps)

3) How We Use Your Data (Purposes)

We use personal data to:

  • Respond to inquiries and provide customer support
  • Provide services (training, scheduling, reminders, follow-ups)
  • Send administrative communications (confirmations, policy updates)
  • Process invoices and payments (if applicable)
  • Improve our website and services (analytics, troubleshooting)
  • Send marketing messages only when allowed by law and based on your choices (e.g., opt-in where required)

4) Legal Bases for Processing (GDPR)

If you are in the UK/EU, we process your personal data based on one or more of these legal bases:

  • Consent: e.g., when you opt in to SMS or marketing (where required)
  • Contract: to provide services you request or manage bookings
  • Legitimate interests: e.g., improving our services, preventing fraud, keeping our site secure (balanced against your rights)
  • Legal obligation: e.g., tax/accounting requirements

You can withdraw consent at any time (for example, by texting STOP to SMS messages).

5) SMS Privacy Notice (Important)

  • We collect and use your phone number and SMS consent status to send messages you agreed to receive (appointment reminders, follow-ups, billing, and—if you opted in—promotions).
  • We do not share SMS opt-in data or phone numbers with third parties or affiliates for marketing purposes.
  • Message/data rates may apply based on your carrier plan.

(For full SMS program details, see the SMS Terms & Conditions in our Terms & Conditions.)

6) When We Share Personal Data

We may share personal data only as needed:

  • Service providers (processors): website hosting, email/SMS providers, scheduling tools, analytics, payment processors, CRM tools
  • Legal/compliance: when required by law, court order, or to protect rights, safety, and security
  • Business operations: professional advisors (accounting, legal) under confidentiality

Marketing restriction for SMS

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We do not sell your personal information.

7) International Transfers

If we use providers that process data outside your country (including outside the UK/EU), we use appropriate safeguards when required (such as Standard Contractual Clauses or equivalent protections).

8) Data Retention

We keep personal data only as long as necessary for the purposes described above, including:

  • Inquiry/lead data: typically 12 months
  • Customer/service records: typically 60 months
  • SMS consent records: as long as you remain subscribed and as needed to demonstrate compliance
  • Accounting/tax records: as required by law

9) Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (in certain cases)
  • Restrict or object to certain processing
  • Data portability (where applicable)
  • Withdraw consent (where processing is based on consent)
  • Opt out of marketing communications at any time

To exercise rights: contact us at https://jointforcesk9.com/contact/ or email legal@jointforcesk9.com.

We may need to verify your identity before fulfilling requests.

SMS opt-out

You can opt out of SMS anytime by replying STOP.

10) Cookies & Analytics

We may use cookies and similar technologies to:

  • Operate the site (essential)
  • Understand site usage and improve performance (analytics)
  • Remember preferences

You can control cookies through your browser settings. If your site uses a cookie banner/consent tool, you can also manage preferences there.

11) Security

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no method of transmission over the Internet is 100% secure.

12) Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided data, contact us to request deletion.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Effective date."

14) Contact Us

For privacy questions or requests: